At ZENORA GLOBAL LLC, we want you to be satisfied with your purchase. If you are not completely happy, we offer a 7-day return policy under the conditions outlined below.

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1. 7-Day Return Policy

You have 7 days from the date you receive your order to request a return or refund.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned in original packaging
• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be accepted.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as final sale
• Gift cards
• Digital products or downloads
• Personal care items (if opened or used)
• Items damaged due to misuse or normal wear and tear

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3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

• Your order number
• Clear photos of the item and packaging

We will review the issue and arrange a replacement or refund at no additional cost.

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4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Processing time may vary depending on your bank or payment provider.

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5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Shipping fees are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

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6. Order Cancellations

• Orders may be canceled within 12 hours of purchase.
• Once an order has been processed or shipped, it cannot be canceled.

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7. How to Request a Return or Refund

To initiate a return or refund, please contact us at:

📧 Email: zenoragloballlc@gmail.com